A warm welcome to IshenTree.com All services provided by Ishen Tree Holdings, Inc., Ishen Tree Canada, Ltd., and Ishen Tree Holdings GmbH (“Us”, “We”, or “Ishen Tree”), including the websites located at Ishen Tree.ca, Ishen Tree.de, and all related sub-domains (collectively, the “Site”), and any mobile and/or software applications. This Ishen Tree Privacy Notice (“Notice”) explains what personal data we gather from you and how we use, handle, and disclose it when you use our website, mobile apps, and associated services (collectively, the “Services”). Additional alerts may be sent in addition to this one. Any Service that prominently displays or links to a separate privacy statement is not covered by the terms of this Notice.

Information We Collect

1.1 Personal Information: 

Your name, email address, cell phone number, shipping address, and payment information may be collected when you make a purchase or interact with our Website. This data is gathered for use in order fulfillment and customer service.

1.2 Non-Personal Information: 

We may log non-personal data such as your IP address, browser, OS types, and the website that sent you to us. We utilize this data to examine trends, manage the Site, and compile demographic profiles of our visitors.

Use of Information

2.1 The information we gather about you is used for the following purposes: a. Managing and fulfilling your orders.

1. b) Keep you up to date on the status of your orders, your account, and any questions you may have for customer service.
2. c) Provide you with product and service updates, newsletters, and other promotional materials (if you choose to receive such materials).

2.2 We may use non-personal information to conduct research, enhance the Website’s features and user-friendliness, and detect, prevent, and take action regarding illegal or unauthorized use of the Website.

Information Sharing

3.1 Your personal information will not be shared with any other parties for their marketing objectives (such as selling, trading, or renting). However, we may disclose your personal information to third-party service providers that help us with Website operations, payment processing, order fulfillment, and other business-related tasks.

3.2 If we think that disclosing this information is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, we may disclose your personal information in response to a subpoena, court order, or other governmental request.

Data Security

4.1 We take reasonable precautions to prevent the loss, misuse, and modification of your personal information. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure.

Third-Party Links

5.1 There might be external connections on our website. Neither their content nor their privacy policies are within our control. Before you provide any personal information to any sites, you should carefully read their privacy rules.

Your Rights

Following Section 6.1 below, you may request access to, corrections to, or deletion of your data by contacting us using the means specified therein.

6.2 You may also be able to withdraw any previously granted permission for the processing of your personal information, as well as object to or limit specific processing of your personal information.

6.3 Unless a longer retention time is needed or authorized by law, we will keep your personal information only for as long as necessary to achieve the purposes mentioned in this Policy.

Children’s Privacy

7.1 Anyone under the age of 21 is prohibited from using our website. Information from minors is never intentionally collected. We will remove any information we have obtained from a kid without their permission if we discover this.

Changes to this Policy

8.1 From time to time, we may make changes to our Privacy Policy. The updated Policy will take effect as soon as it is uploaded to the Site. If you are concerned about how we gather, utilize, and safeguard your personal information, we recommend that you check our Policy regularly.

Contact Us

9.1 If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@ishentree.com or support@ishentree.com.